Release 1.4 - Chef

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Release Date:
February 14, 2025

Improvements to the PAX terminal software

eftpos card registration

Travellers can now choose to register their eftpos cards as fare media to their tikpay account, which can be used to access a pre-purchased product (eg. yearly student pass).


This is a great solution for high school aged students, who have yearly (or half yearly passes) and don't have a Visa or Mastercard. This way they can simply tap their physical eftpos card or eftpos card on their digital wallet to gain entry onto the bus.

Registering an eftpos card as fare media

Offline indicator

There is a now an offline icon displayed when the device has been offline for more than 30 minutes, to show a visual warning to the drivers that there is a problem.

PAX terminal displaying the offline icon

Unsupported card error

The warning for Unsupported Cards has been updated to make it clearer for travellers and drivers.

First Ride Risk now available for Mastercard

Operators will now receive 'First Ride Risk' up to $8 for Mastercard's that are declined due to Insufficient funds in Australia. This reduces the risk of Contactless for transit for Operators who were already receiving $8.50 'First Ride Risk' for Visa card's that declined.

New Configuration screens

Stops

View stops as they are configured in the system on a map or in a list. The bus stops are colour coded based on the zones they are in (if zones are configured).

Stops screen - showing stops on a map
Stops screen - showing stops in a table

Routes

View routes as they are configured in the system on a map or in a list. The routes are colour coded based on their colour selected in the GTFS data.

Routes screen - showing routes on a map
Routes screen - showing routes in a table

Improvements to the Portal

New taps screen

Taps are now displayed real-time in the operator portal, to make troubleshooting even easier!

Taps can be filtered based on date and device, to make it even easier to see what is happening in the field.

Taps screen

Improvements to the Transaction view

The message has been improved, so that if the transaction was for a First Ride Risk (FRR) transaction, it now says 'First RIde Risk Claim' instead of 'Aggregated Fare' to make troubleshooting easier.

Refunds can now be performed on First Ride Risk transactions, making it easier for customer service.

First Ride Risk Claim in the Transaction view

A note can also be displayed against a transaction, so that users can see more information about that specific transaction if required (eg. refund reason).

A refund transaction in the operator portal with a note to provided more information

A breakdown of Fare Calculations is now available on Aggregated and Single Trips, to show how the fare was calculated.

Calculations button on aggregated trips
Fare calculations pop-up showing how the fare was calculated

More information is shown on Debt Recovery transactions to make it clearer what makes up the final amount charged (eg. a combination of a ticket purchase and debt recovery)

Improvements to the Traveller Profile

The customer profile can now take either a mobile phone number OR email address as the contact method for a traveller - previously email address was mandatory.

The list of available products that can manually be added to the traveller's portal can now be configured so it only displays the products that are relevant (eg. Showing yearly/ half yearly tickets and hiding 2 hourly tickets)

The UID for Smartcards is now displayed, making it easier to identify the smartcard used.

Fare media listed in Customer profile

Minor Improvements

  • Operators can now search by traveller's phone number to find them
  • Bug fixes and security improvements

< Release 1.3 - Home Alone             Release 1.5 - Everything Everywhere All At Once> 

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