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Travellers can now choose to register their eftpos cards as fare media to their tikpay account, which can be used to access a pre-purchased product (eg. yearly student pass).
This is a great solution for high school aged students, who have yearly (or half yearly passes) and don't have a Visa or Mastercard. This way they can simply tap their physical eftpos card or eftpos card on their digital wallet to gain entry onto the bus.
There is a now an offline icon displayed when the device has been offline for more than 30 minutes, to show a visual warning to the drivers that there is a problem.
The warning for Unsupported Cards has been updated to make it clearer for travellers and drivers.
Operators will now receive 'First Ride Risk' up to $8 for Mastercard's that are declined due to Insufficient funds in Australia. This reduces the risk of Contactless for transit for Operators who were already receiving $8.50 'First Ride Risk' for Visa card's that declined.
View stops as they are configured in the system on a map or in a list. The bus stops are colour coded based on the zones they are in (if zones are configured).
View routes as they are configured in the system on a map or in a list. The routes are colour coded based on their colour selected in the GTFS data.
Taps are now displayed real-time in the operator portal, to make troubleshooting even easier!
Taps can be filtered based on date and device, to make it even easier to see what is happening in the field.
The message has been improved, so that if the transaction was for a First Ride Risk (FRR) transaction, it now says 'First RIde Risk Claim' instead of 'Aggregated Fare' to make troubleshooting easier.
Refunds can now be performed on First Ride Risk transactions, making it easier for customer service.
A note can also be displayed against a transaction, so that users can see more information about that specific transaction if required (eg. refund reason).
A breakdown of Fare Calculations is now available on Aggregated and Single Trips, to show how the fare was calculated.
More information is shown on Debt Recovery transactions to make it clearer what makes up the final amount charged (eg. a combination of a ticket purchase and debt recovery)
The customer profile can now take either a mobile phone number OR email address as the contact method for a traveller - previously email address was mandatory.
The list of available products that can manually be added to the traveller's portal can now be configured so it only displays the products that are relevant (eg. Showing yearly/ half yearly tickets and hiding 2 hourly tickets)
The UID for Smartcards is now displayed, making it easier to identify the smartcard used.
< Release 1.3 - Home Alone Release 1.5 - Everything Everywhere All At Once>
As we introduce tikpay to new operators, we're onboarding limited partners at a time. If you're curious about how tikpay could work for you, or you’d like to know more about supporting our growth, reach out to start the conversation.
tikpay acknowledges the traditional custodians of the land on which we live, learn, and work. We pay respect to their Elders past and present, and to all Aboriginal and Torres Strait Islander peoples. We celebrate the creativity and innovation of the world's oldest living culture.
