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The latest release "Brave" contains the following features and improvements:
Full or partial refunds on transactions can now be issued directly from the operator portal. Operators enter how much they would like to refund up to the full amount the customer paid and the system will issue a refund directly back to customer's account.
We have added a new Revenue report which allows you to filter on specific dates and drill into Assisted, Unassisted and Debt Recovery revenue:
The Unassisted report breaks up the zones that the traveller tapped on and off within, so you can see the number of trips taken for each zone as well as the revenue generated for each zone.
This report breaks up the tickets that were purchased on the bus, so you can see the number of trips taken as well as the revenue for each ticket type.
This report shows how much revenue is currently outstanding as well as showing how much debt recovery has been completed during the filtered dates.
You can now search based on a date range on the trip report making it easier to find the trips you are looking for.
We have also added a total count on the top of the screen, making it easier to see how many trips have been processed for certain time periods.
We have added a total count and the total amount to the top of this screen, making it easier to see how many transactions have been processed and the value of these transactions based on the selected filters.
Operators can now view the total number of customers as well as the number of customers who have registered compared to the anonymous customers.
There have been a number of improvements to how we are displaying customer transactions which are displayed in both the Customer Transaction Search and within the operator portal:
More information is now displayed about the Fare Media and Funding Source to assist with troubleshooting.
When a traveller forgets to tap-off, they will now be charged the maximum fare for the route they are on.
Operators can now select which days of the week and which times they would like debt recovery to occur, in order obtain the optimal results.
NOTE: Contact tikpay to configure debt recovery for your needs
As we introduce tikpay to new operators, we're onboarding limited partners at a time. If you're curious about how tikpay could work for you, or you’d like to know more about supporting our growth, reach out to start the conversation.
tikpay acknowledges the traditional custodians of the land on which we live, learn, and work. We pay respect to their Elders past and present, and to all Aboriginal and Torres Strait Islander peoples. We celebrate the creativity and innovation of the world's oldest living culture.
